What is the subscription price?
When does my subscription start?
Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.
How can I evaluate the site before I make a purchase decision?
AccessMedicine allows you to view abstract level content before requiring you to login to the site. This means you can browse the site, view the available textbooks and their tables of contents, and see what videos, Q&A sources, and other content is available on the site before you are asked to purchase.
Where can I find information on usage statistics, MARC records, and other such details?
Who do I contact for access issues?
For all access issues, please contact Online Customer Service by email at
OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to AccessMedicine.
How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessMedicine. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessMedicine.
How do I purchase the books featured on this site?
Can AccessMedicine be incorporated into my institutions federated search engine?
AccessMedicine provides a ContentShare API for libraries that wish to incorporate AccessMedicine content directly into their local search results. The ContentShare API is a search-engine-friendly data set placed in a secured location. The specifications for crawling, incorporating results, and linking directly to AccessMedicine assets from results will be provided to active subscribers on request. If your institution wishes to incorporate AccessMedicine in its federated search engine, please use the Contact Us form ("Ask a subscription question" option).
Is AccessMedicine OpenURL enabled?
Yes. All McGraw-Hill "Access" sites are OpenURL-enabled.
What is the benefit of OpenURL?
Now thousands of links to chapters and books from inside AccessMedicine can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns. The institution's OpenURL
What technical jargon should I know?
AccessMedicine creates an extra link named "Full-text" next to each article reference or suggested reading on AccessMedicine that has a PubMed ID (PMID). Only institutions that have registered an OpenURL link resolver base URL with AccessMedicine will see these new links. Below is an example:
Eisenberg DM et al: Perceptions about complementary therapies relative to conventional therapies among adults who use both: results from a national survey. Ann Intern Med 2001;135:344. [PMID: 11529698] [Full-text]The new links will be OpenURL 1.0-compliant and will consist of two parts:
- baseURL -- supplied by institution. Normally in a format similar to "http://openurl.institution.orb/resolve"
- OpenURL parameter string -- consists of one global identifier. Generally resembles "?rft_id=info:pmid/11529698"
How do I set up my institution for this?
If you wish to set up OpenURL link resolvers, please email
OnlineCustomer_Service@mcgraw-hill.com. Please specify that your email pertains to setting up OpenURL link resolvers for your institution's AccessMedicine account and provide your institution's baseURL. We will confirm when set up is complete.
Individual subscriptions Support FAQ
Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the user who purchased the subscription. When you agreed to the
Terms of Service Agreement, you agreed to keep your User Name and Password confidential.
What if I forget my user name and/or password?
How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessMedicine. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessMedicine.
How do I purchase the books featured on this site?
Methods of Access
AccessMedicine offers a full suite of access options for institutions, including:
IP Authentication.
Institutional subscribers submit their network IP ranges to McGraw-Hill during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.
Referring URL/Domain.
Institutional subscribers can place registered links to AccessMedicine behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill during subscription setup. These links will then automatically and seamlessly log the user into AccessMedicine every time they are clicked.
EZproxy Configuration
Remote access to AccessMedicine via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
Title AccessMedicine
URL http://www.AccessMedicine.com/
Domain AccessMedicine.com
Domain books.mcgraw-hill.com
Athens Authentication
If you have an Athens Organization ID that you would like to register, please email us at
OnlineCustomer_Service@mcgraw-hill.com.
Username/password
The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact
OnlineCustomer_Service@mcgraw-hill.com and ask them for your AccessMedicine username and password.
Key Contacts
- Access and password issues: Please contact Online Customer Service by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to AccessMedicine.
- Functionality issues: Please contact the Help Desk by e-mail at techsupport@mhprofessional.com, fax at (U.S.) 1-617-783-4375, or telephone at 1-888-307-5984 (U.S.) or 1-617-746-2874 (from outside the U.S.).
- For renewal information (including pricing): digitalsales@mhedu.com. For marketing materials and assistance: digitalmktg@mhprofessional.com.
Not sure who to contact? Have comments or feedback you would like to share? Email us at
AccessMedicine@mcgraw-hill.com or use the contact form below and we'll route your question appropriately.