AccessMedicine Help
Technical Support
For Technical support, contact our Help Support Desk by e-mail at techsolutions@mhedu.com, or telephone 9am - 5pm, Monday - Friday, eastern standard time at 800-217-0059 (U.S.)
Order Information
You may order online by going to the SUBSCRIPTIONS section of AccessMedicine. For help regarding the status of your subscription order or renewal, call toll-free in the U.S. 1-888-307-5984; from outside the U.S., call 1-614-759-3654 between 8 AM and 5 PM Eastern Time. You may also contact Customer Service by e-mail at OnlineCustomer_Service@mcgraw-hill.com or by fax at 1-614-759-3823. When faxing, please mark your fax: "Attention: AccessMedicine Team."
Subscriptions
What is the subscription price?
See posted subscriptions rates for Individual uses. For further information about subscription rates, please contact us or visit the SUBSCRIPTIONS section of AccessMedicine.
How do I get help with my subscription?
Please contact us.
What if I forget my user name and/or password?
You can retrieve your login information using our online Password Reminder. Or, call the Help Desk
7AM - 1AM EST Monday - Friday
8AM - 8PM EST Saturday & Sunday
at 1-800-448-1237 (U.S.) or 1-617-746-2874 (from outside the U.S.).
We will ask for your name and address, and will access your account online. We will then email the user name for your account to the email address supplied upon registration. Since passwords are encrypted, we cannot determine your original password. We will change your password to a generic password, email that to your specified email address, and then you have the option to change your password.
When does my subscription start?
Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.
How will I renew my subscription?
You will be contacted via e-mail before your subscription expires and you will be able to renew your subscription for another year. Renewals can be entered online or by mailing or faxing them to our Order Department.
How can I evaluate the site before I make a purchase decision?
AccessMedicine no longer offers registered free trials. Instead, the site offers a simple Look Inside Free feature which allows you to examine the breadth of content, use our free features like Diagnosaurus and Health News, search our database, and more!
How private is the information that I supply in my registration form?
The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessMedicine. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessMedicine.
Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the user who purchased the subscription. When you agreed to the Terms of Service Agreement, you agreed to keep your User Name and Password confidential.
How do I change information in my personal profile, for example, a new address or telephone number?
E-mail the new information to our Customer Service department at OnlineCustomer_Service@mcgraw-hill.com. Please include your username in the e-mail.
Can AccessMedicine accommodate multi-user licenses by IP address or User Name/Password configurations?
Yes. For more information, please contact Customer Service by telephone at 1-888-307-5984 or 1-614-759-3663 or by e-mail at OnlineCustomer_Service@mcgraw-hill.com.
How can I cancel my subscription?
You can cancel your subscription up to 6 months after the start of your paid subscription. A cancellation is effective on the last day of the month in which it is received. Refunds will be prorated over the remaining term of the subscription starting with the month after the cancellation notice is given. For example, if you pay for your subscription on January 1 and cancel on May 7, the cancellation will be effective May 31, and you will be refunded for the period June 1 - December 31. For cancellations received after 6 months, there will be no refund. To cancel, contact our Customer Service department at OnlineCustomer_Service@mcgraw-hill.com.
How do I purchase the books featured on this site?
McGraw-Hill medical books are available for sale at http://www.mhprofessional.com/.
Display/Browser Support
Why don't I see more of the page when I go to a chapter?
How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or 800 x 600.
Which browsers and platforms are supported? Which are not supported?
AccessMedicine currently supports the following browsers: Microsoft Internet Explorer (versions 6 and 7), Mozilla Firefox (versions 2 and 3), and Safari 3, on the MS Windows (XP and Vista) and Apple Mac OS X operating systems.
Can I safely use pop-up blockers on the site?
No. Please disable all pop-up blockers. Some core content, including videos, grand rounds, and drug monographs, appears in pop-up windows.
Audio & Video
What software do I need to play audio and/or video files?
Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.
QuickTime Download | Flash Player Download
I have QuickTime or Flash loaded but I can’t hear the audio.
Make sure you have your speakers turned on and up to a sufficient volume.
Contacting Us
Who should I contact with questions about AccessMedicine?
For general or editorial questions, please contact us at accessmedicine@mcgraw-hill.com.
For Technical support, contact our Help Support Desk by e-mail at techsolutions@mhedu.com, or telephone 9am - 5pm, Monday - Friday, eastern standard time at 800-217-0059 (U.S.)
For help regarding the status of your subscription order or renewal, call toll-free in the U.S. 1-888-307-5984; from outside the U.S., call 1-614-759-3663 and ask for the AccessMedicine order department between 8 AM and 5 PM Eastern Time. You can also reach the Customer Service department by faxing them at 1-614-759-3823 or by e-mail at OnlineCustomer_Service@mcgraw-hill.com. When faxing, please mark your fax: "Attention: AccessMedicine Team."
Institutional subscribers may contact the order department at the numbers above or the Online Institutional Account Manager, by telephone at 1-212-904-5436 or by e-mail at AccessMedicine@mcgraw-hill.com.
EZproxy Configuration
To access all of site features (AccessMedicine + integrated drug database + integrated case files), AccessMedicine requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
Title AccessMedicine
URL http://www.accessmedicine.com/
Domain accessmedicine.com
Domain books.mcgraw-hill.com
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